Política de privacidad

Updated on: 2026-10-09

MindPower (HongKong) Limited (together with our affiliates, “MindPower”, “we”, “we” or “us”) respects your privacy and is firmly committed to protecting the security of any information we obtain from or about you. This Privacy Policy describes our practices with respect to the personal information we collect from or about you when you use the Applications and Services (collectively, the “Services”).

1. Personal information we collect

The personal information we collect about you (“Personal Information”) is as follows:

1) Personal information you provide: We collect personal information if you create an account to use our services or communicate with us as follows:

a) Account Information: When you create an account with us, we will collect information related to your account, including your name, contact information, account credentials, payment card information and transaction history (collectively, “Account Information” ).

b) User Content: When you use our Services, we collect personal information contained in the input, file uploads or feedback you provide to our Services (“Content”).

c) Communications Information: If you correspond with us, we collect your name, contact information and the content of any messages you send (“Correspondence Information”).

2) Personal information we automatically receive from you when you use the Services: When you access, use or interact with the Services, we will receive the following information about your access, use or interaction (“Technical Information”):

a) Log data: information sent automatically by your browser or device when you use our services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request and how you interacted with our site.

b) Usage Data: Optional client feature and interaction analytics depend on the independent choices described in Section 10. Service-level counters derived from normal request and billing processing are kept as limited aggregates. We do not interpret the presence of business account or device data as permission for personal behavior profiling.

c) Device information: Operating system, browser and account/device identifiers may be processed where necessary for compatibility, authentication, preference synchronization, queue ownership or security. Optional product and advertising uses follow their separate purposes and controls in Section 10.

2. How we use personal information

We may use personal information for the following purposes:

1) Provide, manage, maintain and/or analyze services;

2) Improve our services and conduct research;

3) Communicate with you;

4) Develop new programs and services;

5) Prevent fraud, criminal activity or abuse of our services and protect the security of our IT systems, architecture and networks;

6) To conduct business transfers; and to comply with legal obligations and legal process, and to protect the rights, privacy, safety or property of us and/or our affiliates, you or other third parties.

7) We will not use your personal information to train models unless we obtain your further consent.

3. Disclosure of personal information

Under certain circumstances, we may provide your personal information to third parties without further notice to you, unless required by law:

1) Suppliers and service providers: To help us meet our business operating needs and perform certain services and functions, we may provide personal information to suppliers and service providers, including hosting service providers, cloud service providers and others Information technology service providers, email communication software and web analysis services, etc. Subject to our instructions, these parties will only access, process or store personal information in the course of carrying out their duties to us.

2) Business transfer: If we are involved in a strategic transaction, reorganization, bankruptcy, receivership or transfer of services to another provider (collectively, a “Transaction”), your personal information and other information may be transferred to the counterparty and other parties in due diligence with the transaction. It was disclosed during the course of the investigation that the transaction was facilitated and transferred along with other assets to a successor or related company as part of the transaction.

Legal Requirements: We may share your personal information, including information about your interactions with our Services, with government agencies, industry peers or other third parties (i) if required to do so by law or in the good faith belief that such action is required to comply with the law Necessary for our obligations, (ii) to protect and defend our rights or property, (iii) if we, in our sole discretion, believe that there has been a violation of our Terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; ( v) protect the safety, security and integrity of our products, employees, users or the public, or (vi) protect against legal liability.

4. Your rights

Depending on location, individuals around the world may have certain legal rights regarding their personal information. For example, you may have the right to:

1) Access your personal information and information about how it is processed.

2) Delete your personal information from our records.

3) Correct or update your personal information.

4) Transfer of your personal information to third parties (right to data portability).

5) Restrict the way we process your personal information.

6) Object to the way we process your personal information.

7) File a complaint with your local data protection authority.

8) You may exercise some of these rights through your MindPower account. If you are unable to exercise your rights through your account, please send your request to contact@mindpowerhk.com.

5. Links to files or links to other websites

This service may contain links to files that are not owned by MindPower. The files pointed to by these links are uploaded by you. If you use the service to process personal files and other data, you must provide legally appropriate privacy certificates and obtain the necessary consent to process such data. You also represent to us that you are processing such data in accordance with applicable law.

The Service may contain links to other websites, including social media services, that are not operated or controlled by MindPower (“Third-Party Websites”). Information you share with a third-party website will be governed by the third-party website’s specific privacy policy and terms of service, rather than by this Privacy Policy. The provision of these links does not imply that we endorse or have reviewed the sites. Please contact the third-party website directly for information about its privacy practices and policies.

6. Security and Retention

We implement commercially reasonable technical, administrative and organizational measures to protect personal information online and offline from loss, misuse and unauthorized access, disclosure, alteration or destruction. However, no Internet or email transmission is completely secure or error-free. In particular, emails sent to or from us may not be secure. Therefore, you should be particularly careful when deciding what information to send to us via the Service or via email. Additionally, we are not responsible for circumvention of any privacy settings or security measures contained on the Services or third-party websites.

We only retain personal information for as long as we need to provide services to you or for other legitimate business purposes (such as dispute resolution, safety and security reasons, or compliance with our legal obligations). How long we retain personal information depends on a number of factors, such as the amount, nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information and any legal requirements.

7. Changes to Privacy Policy

We may update this privacy policy from time to time. When we do so, we will post an updated version on this page, unless applicable law requires another type of notice.

8. International data transfers

In order to provide and improve our services, your personal information may be transferred to and processed by MindPower (HongKong) Limited’s affiliated companies or third-party service providers located around the world. This may involve transferring information offshore to jurisdictions outside your country of residence, which may have different data protection and privacy laws than your country of residence.

We take necessary measures to ensure appropriate protection of personal information transferred across international borders, including but not limited to executing data transfer agreements that contain clauses requiring data recipients to protect the information and to process the information in compliance with strict data protection standards. When it comes to transferring data from the European Economic Area (EEA), we will use standard contractual clauses approved by the European Commission or otherwise adopt appropriate protective measures in accordance with the standards and regulations of the EU General Data Protection Regulation (GDPR), to ensure that your personal information is adequately protected.

If you would like more information about our international transfers of personal information, or would like to obtain a copy of the protection measures in place for data transferred to a third country, you may contact us at: contact@mindpowerhk.com.

9. How to contact us

If you have any questions or concerns that are not addressed in this Privacy Policy, please send email to contact@mindpowerhk.com.

10. Essential processing, aggregate statistics and optional analytics

Scope: The improvement program and advertising measurement below apply to KnowmeType clients. The website does not offer enrollment controls or collect website browsing or download-click activity for this program. Information necessary to deliver the website, maintain security and respond to your requests remains subject to the other sections of this Policy.

Essential service processing: Authentication, preference synchronization, quotas, transcription and translation, subscriptions, payments, abuse prevention and security require relevant account, device or transaction information. Applicable bases include contractual necessity, legal obligations or assessed legitimate interests. Turning off optional analytics does not stop essential processing or authorize repurposing it as personal behavior profiles.

Basic aggregate statistics: We summarize request counts, result categories, response-time bands, subscriptions, payments and refunds from normal service and billing processing to improve quality, reliability and business performance. Aggregate statistics do not retain account, device or operation identifiers attributable to individuals, or require new device tracking identifiers. Removing names or using pseudonyms alone does not establish a consent exemption. Additional client analytics that do not meet applicable exemption conditions remain subject to the choices below.

User Experience Improvement Program (optional): This helps us understand overall client feature use, processing results, copy/insert actions, onboarding and payment-page activity. We prefer aggregate data and retain associations only where necessary for consent management, data ownership and security. New aggregate statistics are not used for personal funnels or cross-device behavior profiles. Updates roll out progressively; older versions may still process pseudonymous records while product analytics is enabled. You can turn off analytics or request deletion of attributable records.

Advertising effectiveness measurement (separately optional): Advertising measurement and related providers may process necessary attribution identifiers, account associations, channels/campaigns and selected conversion information to evaluate advertising effectiveness. This is not anonymous product statistics and remains subject to platform permissions and applicable regional requirements. Product and advertising choices are independent and can be withdrawn separately.

Sign-in and registration display separate choices. Both start unchecked in the EEA, UK, Switzerland and when region cannot be reliably determined. Other identified regions may have preselected choices, which can be unchecked individually. Region only helps set defaults and does not determine applicable law. Where valid consent is required, preselection or accepting the Terms does not constitute consent. Choices are saved only after successful authentication, and prior account opt-outs are preserved. Refusal or withdrawal does not prevent registration, sign-in or core service use.

Change each choice in Settings → Data Management on mobile or desktop. Withdrawal takes effect locally immediately and synchronizes with your account and other devices when connected. Submitted or in-progress data may not be immediately recoverable. Opting out does not automatically delete essential business records or aggregates no longer attributable to individuals. Use the mobile analytics-deletion control or contact contact@mindpowerhk.com to request deletion of attributable records, object to processing or obtain further information.

Analytics do not collect input text, prompts, generated text, recordings, clipboard contents, precise location, passwords or payment-card numbers. Content needed to provide a requested service is governed by the other sections of this Policy. Neither choice permits model training on your content. Daily aggregates and duplicate-prevention records on our servers have a 400-day retention period and are cleaned up periodically. Statistical reports used for trend analysis contain no account or device identifiers and are retained only as needed for product improvement and business analysis, with periodic review and deletion of data that is no longer needed. Identifiable historical records remain subject to Section 6 and deletion rights.

We may engage cloud hosting, product analytics and advertising measurement providers to process data for agreed purposes and only as necessary. Data may be processed outside your country or region; Section 8 explains international-transfer safeguards and how to obtain more information. Where applicable law requires additional recipient or transfer disclosures, or separate consent, we will provide them as required. Deletion requests may take time to complete; aggregates no longer attributable to individuals cannot be reconstructed or deleted by person.